Customer Support

Whether you’re registering a new LEI, renewing an existing code or updating ownership data, our FCA‑screened agents are here to guide you. Typical requests we handle:

Contact Channels & Hours

ChannelAvailabilityAverage first response
PhoneMon - Fri1
Email24/7 Monitoring1
Live ChatMon - Fri1
WhatsAppBusiness hours1

Response Times & SLA

Standard SLA

We respond to all tickets within 60 minutes and aim to resolve within 4 hours.

Enterprise SLA

Custom contracts guarantee < 30 min response and < 2 h resolution; contact sales for details.

Need Immediate Assistance?

Outside business hours? Email us and we’ll respond within 60 minutes the next working day.
FAQ
FAQ

Self‑Service Resources

Knowledge
Base

Articles covering registration, renewal, transfer and updates.

Short explainer
videos

2‑minute clips embedded in help articles.

Document
templates

board resolution, merger notification, parent‑override form (free downloads).


FCA
GLEIF
Customer Support
Trust Pilot rating
Amir Mechouk

Amir Mechouk

CTO
Shane Healey

Shane Healey

Chief Financial Officer
Darko Brzica

Darko Brzica

Chief Technology Officer
Robert Andersson

Robert Andersson

Senior Advisor
Polina Bojilova Taliana

Polina Bojilova Taliana

Managing Director