Whether you’re registering a new LEI, renewing an existing code or updating ownership data, our agents are here to guide you. Typical requests we handle:
Step‑by‑step help completing the online form
Clarifying document requirements for complex structures
Troubleshooting “Lapsed” status and renewal errors
Change Fast‑tracking same‑day issuance (handled by LOU and overseen by GLEIF) for time‑sensitive trades
Contact Channels & Hours
Channel
Availability
Average first response
Phone
Mon - Fri
1
Email
24/7 Monitoring
1
Live Chat
Mon - Fri
1
WhatsApp
Business hours
1
Response Times & SLA
Standard SLA
We respond to all tickets within 60 minutes and aim to resolve within 4 hours.
Enterprise SLA
Custom contracts guarantee < 30 min response and < 2 h resolution;
contact sales for details.