Customer Support

Whether you’re registering a new LEI, renewing an existing code or updating ownership data, our agents are here to guide you. Typical requests we handle:

Contact Channels & Hours

Channel Availability Average first response
Phone Mon - Fri 1
Email 24/7 Monitoring 1
Live Chat Mon - Fri 1
WhatsApp Business hours 1

Response Times & SLA

Standard SLA

We respond to all tickets within 60 minutes and aim to resolve within 4 hours.

Enterprise SLA

Custom contracts guarantee < 30 min response and < 2 h resolution; contact sales for details.

By proceeding, you will be redirected to our platform to complete your LEI registration, renewal, or transfer.

By proceeding, you will be redirected to our platform to complete your LEI registration, renewal, or transfer.

By proceeding, you will be redirected to our platform to complete your LEI registration, renewal, or transfer.

Amir Mechouk

CTO

Shane Healey

Chief Financial Officer

Darko Brzica

Chief Marketing Officer

Robert Andersson

Senior Advisor

Polina Bojilova Taliana

Managing Director